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The Mentholatum Company


In 2009, a growing Mentholatum Company – with headquarters in Orchard Park, N.Y. – was exploring how to strengthen operations. Leaders of the company that manufactures and markets non-prescription pharmaceutical and healthcare products stepped into the waste-eliminating world of Lean with a “let’s try it out” mentality. Success of a pilot project convinced Mentholatum to embark on a broader program with UB TCIE. Employees are finding new approaches to increase capability and reliability – while operating in a regulated environment – by using an executive-level Lean professional from TCIE.


  • Exposed managers, group leaders, supervisors, engineers, lead personnel, office staff and operators to Lean concepts
  • Completed a Value Stream Mapping exercise to improve flow of the New Product Approval Process
  • Educated eight employees as Certified Lean Professionals from the logistics, engineering, packaging development, quality control, quality assurance and production departments
  • Received support in achieving strategic performance goals of improving operational efficiencies and reducing costs with a TCIE Lean Executive-on-Loan professional
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