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Town of Clarence

After a nearly year-long search for the right provider, TCIE was chosen to introduce continuous improvement to the Town of Clarence, a Western New York municipality of 28,700 residents, in 2009. Research on Lean Six Sigma (LSS) convinced town leaders that the methodology could save money and improve the effectiveness of a government operating on a $20 million budget. LSS is working. In addition to monetary savings, it is empowering town employees to influence processes, leading to a greater sense of ownership and pride.


  • Educated 20 of approximately 100 full-time town employees – including elected officials, department heads, and blue and white collar members of the workforce – in LSS basics
  • Trained four employees in the DMAIC methodology through the certified Green Belt course, preparing them to manage mid-level improvement projects and assist in data collection and analysis for larger, more comprehensive projects
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