This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action.
Topics covered include:
Concepts are reinforced through group workshop exercises.
Hours: 8
Range of positions at any type of organization, from shop floor employees to executives
Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why
Olean (COURSE CLOSED):
8 a.m. to 5 p.m.
April 2, 2019
Jamestown (COURSE CLOSED):
8 a.m. to 5 p.m.
April 3, 2019
Jamestown Community College - Jamestown Campus Katharine Jackson Carnahan Center (CARN) Room 123
Dunkirk (COURSE CLOSED):
8 a.m. to 5 p.m.
May 8, 2019
Jamestown Community College - North County Center - North County Training Center (NCTC) Room 115
As UB TCIE’s Operational Excellence Director, Mr. Baumgartner is a resident expert in the Lean Six Sigma methodology and tools who has delivered substantial, validated hard and soft savings across a variety of projects in finance, medical devices, insurance, food services, building materials, publishing, and other service-related industries, as well as manufacturing. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. With an M.S. in statistics, Mr. Baumgartner has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.
Another session may be scheduled if there is enough demand. Contact Gary Simon at ggsimon@buffalo.edu if interested.