Root Cause Analysis and Corrective Action Training at JCC


This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of nonconformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be reinforced through group workshop exercises.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Instructor Bio: Peter Baumgartner, CSSMBB

As UB TCIE’s Operational Excellence Director, Mr. Baumgartner is a resident expert in the Lean Six Sigma methodology and tools who has delivered substantial, validated hard and soft savings across a variety of projects in finance, medical devices, insurance, food services, building materials, publishing, and other service-related industries, as well as manufacturing. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. With an M.S. in statistics, Mr. Baumgartner has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.

Root Cause Analysis and Corrective Action Training

Dunkirk RCA

Date(s): 11/09/17

Time: 8 am To 5 pm

Venue: JCC North County Center, North County Training Center (NCTC), Room 119

Olean RCA

Date(s): 11/14/17

Time: 8 am To 5 pm

Venue: Cattaraugus Manufacturing Technology Institute (CMTI) Room 217

Format:Classroom Based

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