Root Cause Analysis and Corrective Action Training


This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of nonconformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be reinforced through group workshop exercises.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Course Schedule:

Start Date: 10/31/2017
Time: 8:00 am To 5:00 pm
Venue: Hyatt Place Amherst

Instructor Bio: Don Bowes, CLP, CSSGB

Don Bowes, a Certified Lean Professional and Certified Six Sigma Green Belt, has been a project leader for UB TCIE since 2001. Mr. Bowes provides training, management system development & implementation consulting, internal auditing services and procedure-writing assistance on a range of ISO-based Standards including ISO 9001, ISO 14001, ISO 22000 and OHSAS 18001. He is an ISO 9001 and Quality Management Systems RABQSA Certified Auditor, an ISO 14001 and Environmental Management Systems RABQSA Certified Auditor, an OHSAS 18001 and Occupational Health and Safety Management Systems Qualified Auditor, and an Intertek Certification Services Approved Food Safety Consultant. His client base covers a broad scope of industries including food, petroleum, chemical, steel fabrication, printers, distribution, industrial/automotive/military equipment manufacturers, plastics, waste management, transportation, construction and chemical product suppliers.

Root Cause Analysis and Corrective Action Training

Format:Classroom Based

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Last Name *

*Course is full. If interested in being placed on the wait list, please contact Mariah Glass at mariahgl@buffalo.edu another session may be scheduled if there is enough demand.